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Terms and Conditions

These Terms and Conditions (‘the terms and conditions’) administer the use by the user (‘the user’) of the Intimate Store (‘provider’) website or the domain http://Intimate (‘the website’). By accessing and making use of the website, the user agrees to be bound by the terms and conditions presented in this legal notice. The user may not use, download, copy, or distribute the content of this website for any marketing, digital, or other purpose, without the advanced consent of the provider.

Any communication with the provider by electronic means or by use of the website by the user, is consented to and acknowledged that all agreements, notices, disclosures, or any other communication satisfies any legal requirement. This is including, but not limited to, the requirement that such communications should be in writing.

The use of any product, inclusive of intimate items, purchased from this website is at the purchaser and user’s own personal risk. The purchaser or user indemnifies and holds the provider risk-free against any injury, damage, loss, or compromised health, which may be sustained as a result of using the products sold on the website.

The use of private information on the e-commerce platform (i.e. user’s personal information, credit / debit card details, place of address, and contact details), which are required for executing orders, will be kept in the strictest confidence by the provider and under no circumstances will be sold, or divulged to third parties. This excludes the use of the user’s delivery address and contact details, which will be issued to the Courier service provider, in order to fulfil delivery.

The provider undertakes that all necessary and reasonable safety measures have been implemented in order to secure the credit / debit card processing by the provider in order to receive payment for goods sold. The provider is nullified in the event that security breaches occurring on the user’s electronic device, which may occur due to inadequate virus protection or spyware that may unintentionally be activated on the user’s electronic device.

Detailed description of goods and/or services

Intimate Store is a business in the retail industry that trades luxury adult toys, lingerie and accessories .

Delivery policy

Subject to availability and receipt of payment, requests will be processed within Three working days and delivery confirmed by way of order invoice/Number and delivery by DHL or Cheetah express courier .

Export restriction

The offering on this website is available to SADC region clients only.

Return and Refunds policy

The provision of goods and services by Intimate Store is subject to availability. In cases of unavailability, Intimate Store will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee.

Customer Privacy policy

Intimate Store shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Intimate Store bank account, the details of which will be provided on request.

Card acquiring and security

Card transactions will be acquired for Intimate Store via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Intimate Store separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).


Intimate Store takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of Domicile

This website is governed by the laws of South Africa and (Your Company) chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.


Intimate Store may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by Intimate Store (private company) based in South Africa and Zimbabwe trading as Intimate Store.

Your Company contact details

Company Physical Address: 30 St Dominic Road, Milton Park, Harare, Zimbabwe


Telephone: +263242711228