Fast Delivery     * Ultra Discreet *    Secure Payments

FAQS

How do I register on www.intimate-desire.com?

  • Click on the login button on the top right hand corner of your screen.
  • Enter a valid email address, and submit.
  • Fill in your personal information and a unique password to register.
  • You will have access to your personal account, where you will be able to edit your details, view your account history, and keep track of your favourite products.

Why should I register on www.intimate-desire.com?

  • You will be kept up-to-date with any transactions related to your account.
  • Exclusive promotional deals, sales, and notifications will be accessible to you.
  • Create a wish list of products to save for future reference and purchasing.

Do I need to register in order to place an order?

No, you can purchase products as a guest.

What do I do if I've lost my login password?

  • Click the ‘Forgot your password?’ prompt.
  • Enter your email address and a new password will be emailed to you.
  • From here you will be prompted to create a new password.

What if an item is out of stock?

Click on the ‘Notify Me’ tab and you will receive a notification letting you know when that product is available.

Are all prices displayed inclusive of VAT?

Yes.

What are my payment options?

We accept:

  • Visa or Master credit
  • Paypal

When will my credit/debit card be charged?

Immediately after a successful transaction.

Is paying by credit/debit card safe?

Yes, we have implemented security measures ensuring that all your credit card information is safe and secure.

Bank Account Statement

Your bank account statement will reflect a web-purchase, but will not reveal the name of the store in order to keep your orders private and confidential.

Will my details be shared?

No.

Refer to Intimate Store’s strict Privacy Policies and Terms and Conditions

Will delivery be discreet?

Yes, your privacy is important to us. Packages do not include any Intimate Store logos or branding; therefore delivery to any address (work or home) is an option.

What is Intimate Store's delivery turnaround time?

We make an effort to deliver all orders within a 24 hours; however, this is only applicable for areas which are identified as major cities i.e. Harare, Bulawayo, Masvingo, Kwekwe, Gweru and Mutare.

Orders sent to outlying areas may be delivered within 2 to 3 working days (excluding the day of dispatch). Contact our Client services team on +263787481811 or +263780054760  or email sales@intimate-desire.com to find out when exactly you will be able to receive your order.  We do not deliver on Sunday and Public Holidays.

What happens if I cannot be reached at time of delivery?

Our courier company will try to deliver the parcel the following day. However, if you are not available the courier will contact us so that alternative arrangements can be made.

Please ensure that you will be available at the given address as our courier cannot call clients before delivery.

What is the delivery cost?

Delivery is free to all orders delivered within Zimbabwe.

Will I have to sign for my order?

Yes, for security reasons we ask that you sign the waybill to acknowledge that you have received the parcel.

What happens if I have an item missing from my delivered package?

How do I track my order online?

  • Click on the ‘Order Tracking’ option at the bottom of our Home Page.
  • Enter in your order reference number to track your order.
  • If the status of your order is stated as shipped, you will receive an email with a waybill number and a link to our DHL or Fedex courier’s website.
  • By accessing this link, you will be directed to DHL or Fedex Courier’s website, allowing you to enter your waybill number and see where your order is in the delivery process.

What is Intimate Store's return policy?

  • Unfortunately, due to the nature of our intimate items, the majority of our goods are not exchangeable or refundable for both hygiene and security reasons.
  • Our consultants will gladly assist in order to avoid any mistakes or incorrect purchases.

How do I return a damaged or faulty product?

In the rare instance that a product is damaged or faulty on delivery, please fill out the form on the Contact Us page or phone us on +263787481811 or +263780054760  within 24 hours so that we can rectify the situation. Include your order number and a detailed description of the problem, and we will revert back to you as soon as possible, letting you know exactly how to proceed. Depending on our supplier's inspection report and a product inspection, Intimate Store will gladly replace your damaged or faulty product with an exact substitute, provided it is still within warranty. Please note that the warranty period starts when Intimate Store purchases it from suppliers, and not the customers' purchase date. In the event that we are unable to exchange your product due to insufficient stock levels, we will offer a similar substitute for the nearest or same value.

How do I return a product which has become defective over time?

  • In the event that your toy becomes defective over time, we include a one year warranty on most of our sex toys (please read the product’s specification sheet carefully) ensuring that you can return it for repair or replacement. For queries regarding defective products, please contact us via the Contact Us page on our website and include a clear description of the technical issue, order number, and date of purchase. You will receive a return email notifying you on how to proceed.
  • Please note refunds and repairs are dependent on our supplier's inspection report which needs to eliminate the possibility of deliberate misuse.

How long to process a return?

Depending on the reason for the return and the extent of the problem, we endeavour to process all queries and notify all customers of how to proceed within 24 hours.

How long to process a refund?

In the rare instance, and at Intimate Store’s discretion, that a refund is necessary, all money will be returned to the card used to make the purchase. This will refund reflect between 5 to 10 working days in your account.

What is Intimate Store's exchange policy?

Unfortunately, due to the nature of our intimate items, the majority of our goods are not exchangeable or refundable for both hygiene and security reasons. These include Lingerie, Sex Toys, Essentials, Gifts, and Accessories. If you are unsure as to whether or not a product is right for you, please call our customer help line on +263787481811 or +263780054760  or complete our form on our Contact Us page where one of our consultants will gladly assist in order to avoid any mistakes or incorrect orders. In the event that products ordered via a secondary supplier require exchange, we are obligated to fit within their exchange policies.

How do I contact a consultant regarding my order?

  • Fill in a contact form which can be found on the Contact Us page, or
  • Call our head office directly on +263787481811 or +263780054760

What are the Terms & Conditions related to www.intimatestore.com?

  • These Terms and Conditions (‘the terms and conditions’) administer the use by the user (‘the user’) of the Intimate Store (‘provider’) website or the domain www.intimate-desire.com (‘the website’). By accessing and making use of the website, the user agrees to be bound by the terms and conditions presented in this legal notice. The user may not use, download, copy, or distribute the content of this website for any marketing, digital, or other purpose, without the advanced consent of the provider.
  • Any communication with the provider by electronic means or by use of the website by the user, is consented to and acknowledged that all agreements, notices, disclosures, or any other communication satisfies any legal requirement. This is including, but not limited to, the requirement that such communications should be in writing.
  • The use of any product, inclusive of intimate items, purchased from this website is at the purchaser and user’s own personal risk. The purchaser or user indemnifies and holds the provider risk-free against any injury, damage, loss, or compromised health, which may be sustained as a result of using the products sold on the website.
  • The use of private information on the e-commerce platform (i.e.user’s personal information, credit card details, place of address, and contact details), which are required for executing orders, will be kept in the strictest confidence by the provider and under no circumstances will be sold, or divulged to third parties. This excludes the use of the user’s delivery address and contact details, which will be issued to the Courier service provider, in order to fulfil delivery.
  • The provider undertakes that all necessary and reasonable safety measures have been implemented in order to secure the credit card processing by the provider in order to receive payment for goods sold. The provider is nullified in the event that security breaches occurring on the user’s electronic device, which may occur due to inadequate virus protection or spyware that may unintentionally be activated on the user’s electronic device.

Our Store

  • Intimate Stores has proudly partnered with the world’s leading suppliers of premium adult sex toys so has to provide the most comprehensive range of intimacy related products to the Zimbabwe market.
  • Our online store is designed with you in mind and all our products are 100% body-safe. We have implemented strict quality control processes and measures to ensure client satisfaction and pleasure.

Trading Hours

Intimate Store is open 24/7. Shop anytime, from the comfort of your home, office, or even while you are on the go!